[australia] Capturing Processes

[Melanie Kendell]

> The concept that someone might implement a workflow system BEFORE they
> understand their business processes is a sure fire recipe for failure.
> We did that with a manufacturing resource planning system because we let
> a supplier guide us. Two years later they were told to leave the
> premises and take their stuff with them - at a cost of several $M.
> Having learned the hard way the importance of doing the analysis first,
> the content management implementation was quite successful.

If only people could learn from other people's mistakes rather than
seemingly being doomed to learn only from their own (and not always
the first time around)

:)