[australia] Capturing Processes

[Melanie Kendell]

Hi Bill

We're not saying don't use workflow - we're saying don't implement a
standard automated workflow without thinking about whether it fits
your actual workflow.

Many organisations implement a one-size-fits-all workflow for all
content that is generally far too complex and creates bottlenecks
unnecessarily. This often leads to turning off workflow altogether
"because it doesn't work".

Properly implemented workflow is obviously a good idea otherwise it
wouldn't be considered a desirable feature :)

One way to avoid negativity towards workflow is to implement the very
simple model that David proposed and then evolve the complexity as
things progress and extra steps become obvious (always with the option
of falling back if unforseen problems occur).

Better that than implementing something that causes more problems that
it solves - of course better still, is to properly analyse and test
workflow before implementation, but that rarely happens.

-Melanie

On 19/07/06, HALL Bill <Bill.Hall at tenix.com> wrote:
> Melanie and David
>
> You might be interested in some examples of the kinds of workflows Tenix
> has implemented for content management workflows (see below - more stuff
> along the same line is also available on my web site). These have been
> fully integrated into our engineering change management process to
> ensure that the documentation is updated in tight concert with the
> overall engineering processes. These considerations would probably apply
> to all cases where documentation is product related (e.g., software
> development).
>
> The great advantage of capturing process in workflow is that the
> electronic process management system improves BOTH quality and speed. No
> corners are cut, but there are no delays introduced by the physical
> processing of paper folders, etc.......
>
> Hall, W.P. Beer, J., & McFie, K. 2002. Managing maintenance to reduce
> life-cycle costs for a multi-national fleet of warships. Proceedings.
> International Maintenance Management Conference, 29-30 August, 2002,
> Gold Coast, Queensland - http://tinyurl.com/kcozr
>
> Hall, W.P., Richards, G., Sarelius, C. 2005. Implementing defence
> documentation standards in fully controlled engineering management
> environments. OpenPublish 2005. 5th Annual Conference for Standards in
> Publishing, Sydney - July 27-29, 2005. http://tinyurl.com/n4xfr
>
>
> William P. (Bill) Hall, PhD
> Documentation & KM Systems Analyst
> Head Office/Engineering
> Nelson House Annex, Nelson Place
> Williamstown, Vic. 3016 Australia
> Tel: +61 3 9244 4820
> Email: bill.hall at tenix.com
> URL: http://www.tenix.com
>
> Evolutionary Biology of Species and Organizations
> http://www.orgs-evolution-knowledge.net/
>
> Visiting Faculty Associate
> University of Technology Sydney
>
> Senior Fellow
> Australian Centre for Science, Innovation and Society
> History and Philosophy of Science
> University of Melbourne
> email: whall at unimelb.edu.au
> URL: http://www.acsis.unimelb.edu.au/
> -------------------------------
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