[australia] Capturing Processes

[Melanie Kendell]

Hi David

> One of the issues with capturing processes is that there's an assumption
> that the workflow model fits all processes. ...

And many assume that a workflow model that comes with a tool is a good
one to follow without looking at what their processes actually are and
whether they fit.

> This is why, in my opinion ;) the most useful/common workflow in most
> CMS implementations is Author -> Approve -> Publish.

That's right, the simpler the better (although I would probably add a
Review -> Rework loop in as an option between Author and Approve).

> As I say, this assumption that the workflow model is suitable to all
> publishing processes is only one of the issues. The other biggie I
> reckon is that one about how technology implementation projects are
> actually business change projects, but often aren't run with that
> emphasis.

I couldn't agree more - in fact that's the basic thrust of my
OpenPublish talk :)

> You can't program a change into people like you can computers
> ;)

I love it! Do you mind if I quote you?

-Melanie