[australia] Capturing Processes

[Marius Coomans]

 Andrew,

What you describe there is a Failure of Content Management, making every
change go through the traditional workflow model. When staff "at the rock
face" have a blog to show their off their cat pictures and find out how easy
it is to correct a mistake (or make one) on Wikipedia, they will have
different expectations of their Enterprise Content Management System.

And if we don't give them a way to, at least, 'write in the margin' without
a lot of overhead, they'll keep printing their pages and writing their notes
there. Even when we have a receptive management and lick the cultural
disincentives.

Marius

PS +1 for a change of the list to "Reply All"

On 7/17/06, Andrew Breese <andrew.breese at fusion.com.au> wrote:
>
>
> Another obvious "reason" is simply a lack of time.
>
> In each flawed process we'd need to identify the deficiencies, note the
> expectations, formulate the plan for improvement, gain stakeholder
> buy-in, implement the change, and raise awareness. If this is even a
> small change in a mid sized organisation, this could take significant
> time. More if there is more than one technology involved which must also
> be changed.
>
> Repeat for each document, of which there could be hundreds. As a
> practical person, sometimes it is better to spend 15 minutes doing a job
> slightly incorrect, than spend 5 hours improving it by a few minutes.
> The old need vs. reward. I have working in many organisations who could
> have benefited from document improvement, but could never find the time
> to improve.
>
> Interestingly I often see the new hire as the person who documents the
> current processes as they learn them. The issue here is that the experts
> are not the ones doing the documentation, so while the new staff member
> may have the raw time to document, they do so in an inefficient manner,
> or miss the detail.
>
> Cheers,
>
> Andrew
>
>
>
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