[australia] Capturing Processes [was: Engaging contributors]

[Marius Coomans]

On 7/13/06, Matthew Moore <matthew.moore at oracle.com> wrote:
>
>
>
> Most organisations do not exist to produce content & hence it can get
> forgotten but if the late Peter Drucker is right & we are increasingly an
> economy of knowledge workers then it becomes something they have to get
> proficient at managing resources that support these activities.
>
>

That's a well made point, Matt!

For example, capturing and documenting business processes is something we
all "on paper" promote. And quite a few of us "sell" the benefits of CMS (in
its broadest sense) on the basis of that. An interesting test is to walk
into an accounts department and ask someone for a procedure (say, something
part of the "end of the month" process). Then sit next to a person to watch
them do it. They'll pull a 18 month old printed copy out of their desk
drawer with handwritten notes on it. That's the real process document.

Is that a cultural issue? a technology issue? a management issue?

Marius Coomans
Active Web Communications
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